I work a tech job. Big shock, I know. Recently, my company rolled out a real time chat tool for users of our software that need help with it (or more likely broke it and need the . Nothing quite like solving complex computer issues over IM. So I’ve been the guinea pig for the project.
What strikes me about the whole thing is how very not-new this style of support is. Let’s take a look at nonverbal tech support through the ages:
Incoming Transmission: Dear Sirs, it appears that our ox yokes have ceased function! STOP
Operator: In what manner has the function ceased? STOP
Incoming: The infernal contraption has maligned its own shape at its very core! STOP
Operator: Have you tried taking them off and putting them back on again? STOP
Incoming: That has fixed the predicament quite well! STOP
(1860, rider travels for a week on horseback, crossing treacherous terrain and fending off wild animals with nothing more than their wit and nerve, delivers an oversize envelop)
Recipient reads over the documents then;Well no one said the well had a top and bottom! No wonder it isn’t working right. If I had known we wouldn’t have had a problem.
Fire across the valley: three clouds of smoke